FAQS
Is Got The Love Festival 2025 Taking place?
We’ve spent the last few months working tirelessly, exploring every option and holding onto hope but it’s with the heaviest of hearts that we have to let you know Got The Love Festival will not be going ahead in 2026.
How do I get a refund?
Log into your Fatsoma app on your account www.fatsoma.com/orders select the ticket, click view order and then click request refund. You will receive and email once this has been received.
Fatsoma’s booking fees are non-refundable. This is a fixed cost from ticket companies to provide the service and cover transaction fees.
When will I receive my refund?
The time it takes to receive a refund can depend on your bank payment provider. This can take up to 10 working days but is generally around 3-5 working days.
I have a question not answered by the FAQ’s how do I contact you?
You can contact us at hello@gotthelovefestival.com